We’re committed to respecting and protecting your privacy.
Benham and Reeves is the trading name of Benham and Reeves Limited whose registered number is 1633981 and registered office is 28 Church Road, Stanmore, Middx HA7 4XR
We obtain personal information about you that you provide to us through our website, emails, telephone conversations, documents you provide to us or when you visit one of our branches, for example when you:
We also obtain personal information relating to you using automated technical means when you visit our website.
The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.
The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us. The period for which we will keep your personal data will depend on the type of service you have requested from us
We may use the information that you directly provide to us in the following ways:
We may use the information that we automatically collect using technical means through our website to:
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).
We may also use any of your personal information that we collect from you directly where necessary to detect and reduce fraud and credit risk. These sources include publicly accessible sources. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you. These are:
Instyle Direct Limited for the purpose of providing furniture, furnishing packs or refurbishment works.
MG Accounting & Tax Services Limited for the purpose of preparing and submitting Tax Returns.
Spark Energy, OVO Gas Ltd, OVO Electricity Ltd – for the purpose of servicing our tenants.
IS Software Solutions – for the purpose of digital marketing or outsourced administration tasks.
Overseas offices - for the purpose of managing international client relationship:
Benham and Reeves (Hong Kong) Ltd; 蓓司商务咨询（上海）有限公司 (China)
Benham and Reeves Residential Lettings (Singapore) Pte Ltd
BR Property Sales (Singapore) Pte Ltd
Benham and Reeves Let SDN BHD
Benham and Reeves Property Consultants India Pvt Ltd
Contractors - where we are managing property or you are living in a property managed by us, we may need to pass your personal information from time to time on to third party contractors whom we have engaged to carry out maintenance at the property.
Reference Agencies - if you are renting a property we are acting as letting agents of, we will share your personal data with third party referencing agencies for the purposes of the prevention and detection of crime, fraud and/or money laundering and checking your suitability to rent that property.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right:
To exercise any of these rights, email us at firstname.lastname@example.org or write to us at Marketing Department, Benham and Reeves, 51-53 Heath Street, London NW3 6UG. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘Unsubscribe’ link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
The table below lists the cookies used by this website and provides a description of how each cookie works.
|Cookie||Purpose||More information or opt out|
|Doubleclick||Advertising and marketing effectiveness. A floodlight tag is an image pixel that is created within DFA and resides on the Advertiser’s webpage. We may use this for re-targeting optimisation, reporting, and attribution of online adverts.||How to reject or delete this cookie - |
|Google adwords||Our Website uses Google Adwords to re-market or use similar audiences to display adverts on other third party websites.||To opt out go to: |
|Google analytics||Our Website uses Google Analytics, a web analytics service provided by Google. This sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website and how are content is being engaged with.||To reject or delete this cookie go to: |
|gpsCountryCode||Records the country ISO code the site defaults to and is updated by the users selection|
|gpsId||Unique identifier for user|
|gpsLanguageCode||Records the ISO language code the site defaults to and is updated by the users selection|
|_vwo_uuid_v2||Ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions.|
|PHPSESSID||Used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.|
|Adilp||Website call tracking software cookie used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.|
|adiS||Website call tracking software cookie which records telephone calls from the website for training purposes.|
|adiV||Cookies which records website visits when you return, regardless of how many visits have been made.|
|adiVi||A cookie that contains an identifier which is used by call tracking software which records a visitor journey while they are on the website.|
|Webtrends||We use WebTrends Analytics package to evaluate the activity on our website.|
Most of the cookies we use are essential for parts of the website to operate and have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website.
Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
We keep this Policy under regular review.
You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk