Good experience renting from B&R
I had a good experience renting from Benham and Reeves. Apart from a couple of things that I believe were circumstantial, that’s so far one of the best agencies and I definitely recommend them. Rahim was really nice and polite and provided lots of information during the viewings. During my tenancy, there were a couple of incidents, the management team handled both in an efficient and professional manner. They were very reasonable with timings, for example, I asked to postpone a regular check of the property because I was abroad - they agreed, no problem. Sylvie Didykova was the property manager most of my tenancy and she is wonderful, she was very efficient in responding to my emails and answered all the questions. At the end of tenancy, Rahim and his team proved to be very reasonable in terms of viewings. I asked that everyone who entered the apartment should wear a mask, and he agreed no problem (I have a condition that makes me vulnerable to this covid stuff). Also, Rahim helped me with changing the move out date at a rather short notice, which saved me lots of stress (new agents failed to confirm the move-in date with a landlord on time). They returned my deposit very quickly with minor deductions (even in the lockdown situation, which - trust me - is impressive). Sylvie was very polite and quick to respond even after the end of my tenancy. I had to end tenancy to move in with my partner, but would defo rent from them again. One thing that could be improved in “onboarding” procedure, like providing info where things are, where to dump rubbish, all that. It was not very clear who to contact with requests about inventory.