Tenant requests are usually reasonable and typically extend to repairs around the property or that improvements take place before the start of the tenancy. Some tenants, however, seem to think that a property management team can deliver the impossible. Although Benham & Reeves Lettings strives to keep tenants happy, the line must be drawn somewhere.
Take, for instance, the tenant who requested that his bedroom was soundproofed. As this would have involved creating another set of walls in front of the existing ones, his request was politely denied as was the request for all the timber sash windows to be replaced with uPVC ones. Those were not the oddest requests, though. That has to go to the tenant who wanted to permission to put a bouncy castle on his penthouse terrace although the tenant who complained that his shower tray needed replacing because it was slippery when wet has to rank up there.
Some other memorable requests from tenants:
“We do our best to keep tenants happy but some take it a little too far”, explains director Marc von Grundherr, “We never grumble when a tenant calls us out urgently to inspect a shedding rug but we do have a giggle when we return to the office. It’s all in a day’s work!”
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